Questions about a payment?

Product subscriptions and delivery

Our software is used online. Visit each product’s website for its features, prices, currency, and any free trial. We don’t sell or ship physical goods here.

Questions about a payment

Email us the product name, your account email, and the payment date. An invoice or receipt number helps too. We’ll help you work out what the charge is for. Please don’t send passwords or card details.

Cancellations and refund requests

To ask about a cancellation or refund, email us from your account address. Tell us which product you use and include your invoice number. If you’re asking for a refund, let us know what went wrong.

When a cancellation takes effect, and whether a refund is available, depends on your product’s terms and your rights under the law. If anything is unclear, ask us before you subscribe.

Payment security

Reply Kindly uses Stripe to take subscription payments. Only enter card details in the product’s secure checkout. We don’t collect card details on this website.

Product support

For help with Reply Kindly, email hello@replykindly.com. For a feedback request sent by another business, contact that business first about your visit or experience.